Ordering & Payment

When will I be charged?
It depends on the payment method you used.
 
If you used a credit or debit card you’ll be charged when the order leaves the warehouse. Once you place the order we authorize the amount, then after the order leaves the warehouse we capture the amount.
 
If you used PayPal, you will be charged as soon as you place the order.
Do I need to create an account to buy from your online shop?
No, you don't need to have an account to place an order. Since you have to remember a lot of passwords already, we try to make ordering as convenient as possible for you.
Which payment methods do you accept?

We accept the following payment methods: 

  • MasterCard
  • Visa
  • PayPal
Can my delivery and billing address be different?
Yes, your delivery address can be different from your billing address as long as both addresses are in the same country. You can add a different delivery address by using the check-box at the check-out page.
Why is my online order cancelled?

Sometimes we have to cancel orders. We will always contact you when we have to do this. Canceling an order can be due to a number of reasons, including:

  • Stock availability. It is most likely that your size ran out of stock before we could process your order.
  • Payment issues. Your payment did not go through or we were not able to verify your payment details.
  • Delivery address issues. You may have accidently entered an incorrect or incomplete delivery address which we couldn’t process.

You are not charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

Can I pre-order or reserve a product?
When articles are out of stock, you can still order them. Once they are on stock again, we will send you the products straight away.
What emails will I receive regarding my order?
Typically, we’ll send you two emails when you order; the order confirmation (this is also your invoice) and the shipment confirmation. These emails do tell you when you have successfully placed your order and when the order has been shipped (with a track & trace code).

There is one situation in which we’ll send an additional email; when you return an order.
Why is there a limited assortment available to purchase?
This is because we develop boots for specific applications.  Not in all segments it is common to purchase products online. For example: in food processing, our boots are usually purchased in high quantities and combined with other type of clothing. At the online store we selected the products that are most common to be purchased directly by agricultural workers, self employed professionals and outdoor living consumers. 
Will I receive a copy of my invoice?
Your confirmation email can be considered as your invoice. This invoice contains all information required to be considered as invoice. 
How do I know if my order is processed?
You will receive an order confirmation email when your order has been processed. This confirms that your order has been placed successfully.
How long after receiving my confirmation email will I be able to track my order?
After you receive your shipment confirmation email, it can take up to 24 hours before you will be able to track the package online. This is because your carrier needs to scan your package before you can track it. It can take slightly longer if there’s a weekend in between.
Can I get a VAT invoice?
It is not possible to get a specific VAT invoice. However, the VAT amount and rate of your purchase is stated on your invoice, this can be used for the same purposes.

Delivery

How long does delivery take?
You receive your standard delivery within 3 - 4 business days
You receive your express delivery within 2 business days
Why can’t you ship my order?

There are a few reasons that can keep us from being able to ship your order. In that case we will always contact you. Here are a few possible causes:

  • The product(s) you ordered are out of stock.
  • You live in a remote area, and we cannot deliver there.
  • You specified a PO box as your delivery address. Unfortunately, we are not able to deliver to PO boxes, because our deliveries need to be signed upon receipt.
  • A payment issue might have occurred when you placed the order.
Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

  • You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
  • Your order was placed during a Dutch public holiday or a local public holiday. Our main warehouse is in the Netherlands, and it is home base for our products.
  • There were unpredictable circumstances beyond our control.

Do you want to find out the current delivery status of your order? You can easily track the status of your order with the link received in the email from our carrier.

What should I do if I haven't received my package?
If you haven’t received your package within our standard delivery times, please follow the steps below.

Solution
1   Make sure you check the delivery times for the product type of your order. You can check the delivery time via the track & trace link send via email by our carrier. 
2   When the carrier does not provide proper information, please contact us via email at: e-shop@dunlopboots.com
 
What should I do if I received the wrong product?
If you placed your order from our online shop and received the wrong product, please contact us via e-shop@dunlopboots.com and we’ll help you with the return and refund process. If you received a product that's the wrong size, you can return the product to us and re-order at our Online Shop.
How much will delivery cost?
Standard delivery costs are 4,95 euro (incl VAT) for orders below 30 euros. From 30 euro standard delivery is free.
Express delivery does cost 9,95 euro (incl VAT).
How do I check my order or delivery status?
You can track your order by following the link in your Shipment Confirmation email. This email is send out by the carrier. 

Warranty

What is the warranty on my product(s)?
Quality is paramount to us. We thoroughly test all our products in real-life conditions to make sure they are of premium quality. However, it’s an inevitable reality that products can get damaged on their way to the buyer.

If a product you purchased from our online shop has a quality issue and you want to return it, you must return it to the online shop. Once you do, our quality assurance department will inspect it. If you want to return a product that you bought at one of our own stores because of a quality issue, you must return it to one of our stores in that country. The staff will inspect the damage.

You are refunded if we assess that the product was damaged during the manufacturing process, or if they are in a different condition to how they are supposed to come from the factory. We compensate costs for defective products.

We cannot compensate for products that were damaged for other reasons, including damage by negligence, misuse or wear and tear. We cannot compensate if the product was bought from anywhere other than our Online Shop or one of our official stores.

Please note the life expectancy of a product depends on the individual using it; their characteristic wear pattern and the conditions in which it’s used. Products damaged by normal wear and tear, or products that have exceeded their reasonable lifespan, will not be not replaced.