For ambitious, enthusiastic and result-driven people

Customer Service Specialist II

Customer Service Specialist II

Dunlop Protective Footwear is the global market innovation leader in protective footwear for the Food, OGM, Industry and Agriculture marketplaces. We manufacture boots in our three production locations in Havre de Grace, Maryland, Raalte, Netherlands, and Leria, Portugal. Our continuous innovation combined with a solid dose of handcraft, makes the best working boot in the world that gives you the safety and comfort you deserve.

We are in immediate need for a Customer Service Specialist with the primary responsibilities of providing complete assistance and high quality service to both internal and external customers. The Specialist will also maintain interactions primarily utilizing the phone and other forms of electronic communication with our new existing customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills must include:

  • Minimum of 3 years experience in Customer Service
  • Proficiency in Microsoft Office Suite
  • Problem solving, quick thinking and intricate order entry
  • Attention to detail is a must
  • Desire to learn and understand products in our protective footwear industry
  • Must be able to work independently and utilize time management skills
  • Handle multiple emails and phone calls daily (50-150 emails per day)
  • Enter customer orders daily (35-50 orders per day)
  • Call new and existing customers with product ideas
  • Familiar with Protective Footwear is a plus


  • Enter customer orders
  • Help research and provide solutions and/or technical support to customers
  • Create and maintain back order reports
  • Work within the ERP system to obtain shipping dates for customer orders
  • Handle all aspects of returns, damages and replacement issues
  • Communicate effectively with customers and other departments
  • Maintain excellent relation with our customers


  • Customer Service: minimum of 3 years
  • Associate's degree in a technical or business discipline or equivalent experience

Job Type: Full-time

Salary: $37,000 to $47,000 annually

Benefits: Medical, Dental, Vision, 401K

Have you made your decision? Send in your application and come and meet us, you won't regret it! Send an email with your CV and an explanation to:

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